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If a user complains that when successfully connected to the VPN, but is unable to come to the Internet, you can try these steps. Sometimes there are things like the "Tunnel of division," which can be activated, but in some cases, even if this is on, will not solve the problem. When this happens, you can create a batch file and the user running these commands to solve the problem. It's sort of solution, but can be used for situations crutch.

1. Open Command Prompt by clicking Start> Run> type CMD Hit> Enter.

2. Enter these commands:

route delete 0.0.0.0
route add 0.0.0.0 mask 0.0.0.0 192.168.1.1

* Important: Change your address 192.168.1.1 local gateway (router / firewall address) *

3. Done

You can create a batch file and the user leaves after the VPN connection, because once you disconnect and reconnect will lose the settings. You can do this by opening notepad, inputing the two commands, then save it as a.bat. Once you save this file, the user can start it after the VPN connection.